Elonex ONEt – order cancelled

As I suspect many people did, I received the following email today –

Demand for the ONEt free upgrade and accessories has exceeded our estimations, with the majority of customers ordering a range of accessories, including the indispensible wristVAULTs. As a result we are experiencing a delay on deliveries. The official launch of the ONEt is 1st September however Pre-orders, of which you are one, will receive their order in the last week of August, ahead of this product launch.

We sincerely apologise for this delay and for any inconvenience caused. We would therefore like to offer you the following options:
• Continue with your order as it currently is (no action is required by you)
• We are able to temporarily refund your order and re process the payment when your order is dispatched (please call 0870 240 1060)
• If you would like to cancel your order (please call 0870 240 1060 or email us here)

Please accept our sincerest apologies, your order is of the utmost importance to us and we are putting every effort into speeding up all deliveries.

Upon reflection, I have canceled the order, and look forward to a refund.  It’s been over six months since I placed the initial order, and a month since the ONEt… whilst I’ve appreciated the increased traffic to my blog, the general feeling I’m getting is one of disappointment.

Over the last six months, there’s a lot happened in the sub-notebook industry, and whilst no other machines have appeared at the same price-point, none have been delayed as long.

So with (hopefully) the cash burning a hole in my pocket, I’ve decided to purchase a wii, and whilst I’m still on my hols now I’m enjoying hunting for the best value package….


1 comment so far

  1. […] have taken a bit of a battering on the customer service front, I haven’t had the same […]

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